Effective Date: July 12, 2026

Thank you for choosing Mentora IAS.

As Mentora IAS primarily provides online coaching, digital study materials, mentorship programs, and other educational services, all products are delivered electronically. No physical products are shipped unless expressly stated on the relevant course page.

1. Nature of Delivery

Our digital offerings include, but are not limited to:

• Online coaching classes
• Live and recorded lectures
• PDF notes and study materials
• Test series and answer-writing programs
• Mentorship sessions
• Practice questions and model answers
• Other digital educational resources

Unless specifically mentioned, no physical books, printed notes, or other tangible materials will be delivered.

2. Delivery Timeline

Upon successful payment:

• Access to digital courses is generally provided immediately or within 24 hours.
• For batch-based courses, mentorship programs, or answer-writing programs, access will be granted according to the official commencement date announced on the course page.
• Login credentials, access links, or joining instructions will be sent to the registered email address and/or mobile number provided during registration.

3. Delivery Channels

Course access and learning resources may be delivered through one or more of the following platforms:

• Learning Management System (LMS)
• Student Dashboard
• Mobile Application
• Email
• WhatsApp
• Telegram
• Zoom or any other online meeting platform

The delivery method may vary depending on the specific course or program.

4. Delay in Delivery

Although we strive to provide timely access, delivery may occasionally be delayed due to:

• Payment verification by the payment gateway
• Technical or server-related issues
• Incorrect email address or mobile number provided during registration
• Unforeseen circumstances beyond our reasonable control

If you do not receive access within 24 hours of successful payment (excluding batch-based courses scheduled for a later start date), please contact our support team.

5. Student Responsibilities

Students are responsible for:

• Providing accurate and up-to-date contact information during registration.
• Regularly checking their email inbox, spam/junk folder, WhatsApp, or SMS for communications from Mentora IAS.
• Ensuring they have a stable internet connection and a compatible device to access the purchased course or service.

6. Access Issues

If you encounter any difficulty accessing your purchased course or digital resources, please contact us with the following details:

• Full Name
• Registered Email Address
• Registered Mobile Number
• Order ID or Payment Reference Number

Our support team will make every reasonable effort to resolve your issue as quickly as possible.

7. Contact Us

If you have any questions regarding this Ship and Delivery Policy or require assistance with course access, please contact us:

Mentora IAS
Email: support@mentoraias.co.in
Website: https://mentoraias.co.in