1. Introduction

This Privacy Policy explains how Mentora IAS Private Limited ("we," "us," or "our") collects, uses, and protects your personal information when you use our website (www.mentoraias.co.in) and the Mentora Learning mobile application (collectively, the "Platform"). By using our Platform, you consent to the practices described in this policy.

2. Information We Collect

• Information You Provide: Includes details like your name, email address, and contact number when you register, purchase a course, or contact us. For paid services, payment information is collected and processed securely by our payment partners.
• Automatically Collected Information: Such as IP address, browser type, device information, and pages visited through cookies and similar technologies to improve user experience.
• Usage Data: Progress on the Platform, including tests taken, essays submitted, and content accessed, for personalized feedback and analytics.

3. How We Use Your Information

• To create and manage your account.
• To provide, personalize, and improve educational services and feedback.
• To process transactions and send related information.
• To communicate updates, features, and promotional offers (opt-out anytime).
• To analyze trends and user behavior to enhance our Platform.

4. Data Sharing and Disclosure

• Service Providers: Shared with trusted vendors (payment processing, data analysis, email delivery).
• Legal Compliance: Disclosed if required by law or to protect rights/safety.
• Public Forums: Content posted publicly may be visible to others—exercise caution.
• No Sale of Data: We do not sell your personal information to marketers.

5. Data Security

Robust administrative, technical, and physical measures are in place to protect personal information. However, no internet transmission is 100% secure.

6. Your Choices and Rights

• Marketing Communications: Opt-out via "unsubscribe" or support@mentoraias.co.in.
• Cookies: Adjust browser settings to refuse cookies (may limit features).
• Access and Control: Review/update profile info via your Platform account.

7. Data Retention

We retain your personal data as long as your account is active or required to provide services, comply with law, resolve disputes, and enforce agreements.

8. Children's Privacy

Our Platform is not directed at children under 13. We do not knowingly collect personal data from children.

9. Links to Other Websites

The Platform may link to external sites. We are not responsible for their content or privacy practices. Please review their policies separately.

10. Changes to This Policy

We may update this policy periodically. Material changes will be posted on this page with an updated "Last Updated" date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us:
Email: support@mentoraias.co.in
Contact Form: Available on the "Contact Us" page of our website and app.